Returns &
Refunds Policy

We may accept change-of-mind returns, subject to the item being suitable for resale and meeting the conditions below.

Generally, an item must:

• be unused, uninstalled and unmodified;
• be in brand-new condition;
• include all original packaging, documentation, hardware and accessories;
• have packaging that is undamaged and suitable for resale; and
• have a return request submitted within 14 days of delivery.

All change-of-mind returns require approval from Red Rebel Racing before being sent back.

Some products cannot reasonably be returned once ordered, particularly where we have sourced the product specifically for you.

Items that are generally not eligible for change-of-mind returns include:

• special-order or non-stocked products;
• products specifically imported or ordered from a supplier for your order;
• made-to-order or customised parts;
• electrical products that have been installed or connected;
• products that have been fitted, test fitted, modified, painted, tuned or otherwise used;
• clearance or final-sale products; and
• discontinued products.

These exclusions do not affect any rights you may have under Australian Consumer Law.

Please contact Red Rebel Racing within 14 days of receiving your order if you would like to request a return.

We’ll review the request and confirm whether the item is eligible before anything is sent back.

Once a return has been approved, the product should generally be returned within 7 days unless we agree otherwise.

Please do not send products back without contacting us first. Unauthorised returns may be refused or returned to the sender.

Because many of the products we sell are sourced through specialist automotive suppliers, approved change-of-mind returns may attract a restocking fee.

Depending on the product and supplier, this may be:

• up to 15% of the purchase price for normally stocked products; or
• up to 20% for special-order or non-standard stocked products where a return has been approved.

These fees help cover supplier restocking charges, administration, handling, inspection and repackaging.

If an item is returned with damaged packaging, missing components or in a condition different from when it was supplied, additional costs may apply or the return may be declined.

Where appropriate, we may also offer store credit as an alternative to a refund.

Once an approved return has been received and inspected, eligible refunds will generally be issued back to the original payment method.

For change-of-mind returns:

• original shipping or freight charges are not refundable; and
• third-party payment processing fees that are not refunded to Red Rebel Racing may be deducted from the refund where permitted by law.

This may include fees charged by payment providers such as PayPal or Shopify Payments.

Once we have processed the refund, the time taken for the funds to appear in your account will depend on your bank or payment provider.

For standard change-of-mind returns, the customer is responsible for the cost of returning the product to us.

Products should be packaged securely and appropriately for transport. We strongly recommend using a tracked and insured freight service, particularly for high-value automotive components.

Where Red Rebel Racing has supplied the wrong product, or where a product has a confirmed fault and return freight is required as part of a remedy under Australian Consumer Law, we will arrange or reimburse reasonable return freight costs where applicable.

If something arrives damaged, faulty or simply isn't what you ordered, please contact us as soon as possible so we can help get it sorted.

Australian Consumer Law provides customers with rights and remedies where goods:

• are faulty;
• are not of acceptable quality;
• are not fit for their intended purpose;
• do not match their description or the product represented; or
• have been supplied incorrectly.

Depending on the circumstances and your rights under Australian Consumer Law, the appropriate remedy may include a repair, replacement or refund.

We may ask you to provide photos, videos, diagnostic information or other details to help us understand the issue. In some cases, the product may also need to be returned to us or the supplier for inspection or assessment.

Performance cars have a habit of being anything but standard.

Different model years, transmissions, engine combinations, aftermarket modifications and previous upgrades can all affect whether a particular component will fit your car.

While we do our best to provide accurate fitment information, customers are responsible for confirming that a product is suitable for their vehicle and intended application before installation.

If you're unsure, contact us before ordering and we'll do our best to point you in the right direction.

Where a product has been ordered based on incorrect vehicle information supplied by the customer, or fitment was not confirmed prior to purchase, the product may not be eligible for return or may attract a restocking fee.

Professional installation is recommended for performance and automotive components, particularly where specialist mechanical, electrical, tuning or fabrication work is required.

Unless required by Australian Consumer Law, Red Rebel Racing is not responsible for additional costs associated with the installation, removal or use of a product.

This may include:

• workshop or labour charges;
• installation or removal costs;
• towing expenses;
• vehicle hire;
• loss of vehicle use;
• loss of income; or
• other indirect or consequential costs associated with a product, installation or delay.

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be excluded under Australian Consumer Law.